Terms of Service

1. Introduction

These Terms of Service govern the provision of services by Integri Limited, including Verify, Pre-Engagement Due Diligence, Induct, Sustain and the Public Profile Readiness Review. By commissioning, subscribing to, or otherwise entering into an agreement to receive an Integri service, the client agrees to be bound by these Terms.

2. Standing and Advisory Limitation

Integri Limited is a private company incorporated and registered in England and Wales. It provides independent governance assessment and advisory services. Integri is not a law firm, does not exercise statutory powers, and is not authorised or regulated by a sector-specific professional regulator in relation to these services.

Every assessment is conducted under a documented internal methodology and is authorised by a designated Integri assessor before release. Where research or drafting is undertaken by an associate, the work is reviewed and finally authorised by Integri before release.

All Integri services are advisory only. Integri does not provide legal advice, legal representation, compliance certification, or guarantees of standards compliance. All outputs are governance-risk assessments only. No Integri output must be relied upon as the sole basis for candidate selection decisions, disciplinary action, removal decisions, reputational findings, or legal determinations. The client retains sole responsibility for all governance, publication, conduct, and compliance decisions.

3. Verify

Verify assessments are limited to publicly accessible information available at the time of assessment and are conducted in accordance with Integri's documented internal assessment methodology. Verify assessments are prepared on a dedicated system. Commission material is transferred to and from that system using encrypted removable media rather than by internet transfer to or from the system. Where third-party research services are used, work is carried out under an internal matter reference rather than the subject's name. Reports are point-in-time assessments reflecting what was publicly accessible within the agreed scope and period as at the assessment date. A report should not be relied upon for an appointment or selection decision taken more than 90 days after issue without a further assessment. Verify does not recommend selection, deselection, disciplinary action, or removal from office.

Verify is commissioned by an organisation with a selection, governance or oversight responsibility in respect of the subject. Verify is not available on a self-commissioned basis. An individual seeking an assessment of their own publicly accessible information is directed to the Public Profile Readiness Review at Section 6.

4. Induct

Induct is a governance onboarding programme. Completion does not certify compliance and does not guarantee avoidance of standards complaints. All Induct outputs are advisory guidance only.

5. Sustain

Sustain is an AI-assisted governance monitoring platform. All screening outputs are advisory risk assessments only. Sustain audit trail data is pseudonymised at the point of creation. The user retains sole responsibility for all publication decisions. Override of any recommendation is logged and constitutes the user's sole acceptance of responsibility for the published content.

6. Public Profile Readiness Review

The Public Profile Readiness Review is a confidential assessment of publicly accessible information associated with an individual, commissioned by that individual in respect of themselves, to assist preparation for a role carrying increased responsibility, visibility or professional scrutiny.

6.1 Self-commission only

A Readiness Review may be commissioned only by the individual who is the subject of the review. Integri does not accept commissions for a Readiness Review in respect of any third party.

Where a person or organisation seeks an assessment concerning another individual, that request falls outside the Readiness Review. It may be considered separately under Verify, subject to Integri's acceptance criteria, applicable data protection requirements and the relevant Verify terms.

The client must provide complete and accurate information concerning the names, previous names, usernames and other identifiers reasonably required to conduct the agreed review. Integri cannot guarantee discovery of material associated solely with names, accounts or identifiers that were not disclosed and were not otherwise reasonably discoverable.

6.2 Identity confirmation

Because a Readiness Review may be commissioned only by the individual who is its subject, Integri confirms the client's identity before accepting a commission.

Identity confirmation is carried out during a live video call arranged for that purpose. The call is not recorded and automated transcription is disabled. The client displays a current passport or driving licence to the camera so that Integri can satisfy itself that the document appears current and corresponds to the person on the call.

Integri does not request or retain a copy, scan, photograph or document file. Clients are not asked to upload or email an identification document. Integri records only that identity confirmation took place, the date, the method used and the type of document displayed. No document number or other identifying detail taken from the document is recorded.

Clients should not send a copy of any identification document to Integri by email or by any other means. Where such a copy is received without having been requested, it is deleted promptly in accordance with Integri's information security procedure. Integri records only that a copy was received and deleted, and does not record its contents.

The Identity Confirmation Process is a visual check by a person. It is not forensic document authentication and Integri does not represent it as such.

Integri may decline a commission where identity cannot be satisfactorily confirmed.

6.3 Scope

The review covers publicly accessible and reasonably discoverable material associated with the client, using the sources and identifiers set out in the agreed scope.

The review does not cover:

• private, restricted or followers-only accounts;
• material that is no longer publicly accessible or reasonably discoverable at the time of the review;
• material requiring access to the client's or another person's private account, private credentials, restricted permissions or non-public communications;
• DBS certificates or equivalent official criminal record disclosures;
• financial investigations.

Publicly accessible sources may contain reporting about allegations, proceedings or convictions. Integri processes such information only where a specific legal condition applies and the information is necessary and proportionate to the assessment.

Integri does not use deception, false identities, pretexting, login credentials, private accounts or technical measures intended to bypass privacy or access controls.

6.4 Nature of the output

The review produces an advisory report identifying material that may warrant preparation before an appointment or selection process, together with practical observations.

Reports are point-in-time assessments reflecting what was publicly accessible and reasonably discoverable as at the assessment date. A report should not be relied upon for an appointment, selection or other scrutiny process taking place more than 90 days after issue without a further assessment. A report does not certify compliance, suitability or fitness for any role, does not guarantee any outcome, and does not replace due diligence undertaken by any appointing body.

6.5 Report ownership and use

The report is issued to the client alone. Integri grants the client a non-exclusive licence to retain and use the report for personal preparation and lawful appointment-related purposes. Integri retains copyright in the report and in its methodology and format.

The client may disclose the report to an appointing body, recruiter, professional adviser or other relevant recipient for lawful appointment-related purposes. The client is responsible for the context and purpose of any disclosure.

The client must not alter the report, reproduce it selectively in a manner which misrepresents its findings, publish it for an unrelated purpose, or represent it as certifying anything beyond the conclusions stated within it.

Integri is not responsible for decisions taken by a third party following voluntary disclosure by the client, except to the extent that liability arises from Integri's own breach of contract, negligence, fraud, fraudulent misrepresentation or other liability which cannot lawfully be excluded.

6.6 What Integri does not do

Integri does not remove, suppress or alter content, does not contact any platform, publisher or third party on the client's behalf, and does not act as the client's agent or representative in any respect.

Integri does not advise or instruct the client whether any content should be amended, removed or restricted, and does not assess whether the client ought to take such action. Any such decision is made independently by the client.

6.7 Commissioning and payment

A commission is accepted when the scope and price have been agreed, identity has been confirmed, and the client has confirmed the commission.

Work begins after receipt of the agreed initial payment and expiry of the statutory cancellation period, unless the client has expressly requested earlier commencement in accordance with clause 6.8. The completed report is released following receipt of the balance.

The scope, price, initial payment, balance and anticipated delivery date are recorded in the order confirmation.

6.8 Consumer cancellation rights

Where the client is acting as a consumer and commissions the service at a distance, the client has a statutory right to cancel within fourteen days of entering into the contract.

Integri will not begin work during that period unless the client expressly requests, on a durable medium, that performance begin before the end of the cancellation period.

Where the client has made that request and subsequently cancels before the service has been completed, the client will be charged a proportionate amount reflecting the work performed up to the point of cancellation.

Where the service has been fully performed following the client's express request, and the client acknowledged at the time of that request that the right to cancel would be lost upon full performance, the statutory right to cancel ceases upon completion.

Nothing in these Terms limits the client's statutory rights as a consumer.

6.9 Declining or discontinuing a commission

Integri may decline a commission, or discontinue one already accepted, where identity cannot be confirmed; where the review appears to concern a person other than the client; where the intended purpose appears inconsistent with these Terms or with the Acceptable Use Policy; where the scope proves materially greater than that agreed; or where continuing would place Integri in breach of applicable law, professional obligations, data protection requirements or its documented assessment standards.

Where Integri discontinues a commission other than for client default, fees for work not yet performed will be refunded.

6.10 Prohibited purposes

The Readiness Review must not be used to research, monitor or profile any person other than the client; to prepare or support litigation against another individual; or for any purpose prohibited by the Acceptable Use Policy.

6.11 Advisory limitation

All Readiness Review outputs are advisory only. No report constitutes legal advice, a judicial or regulatory finding of fact, a compliance certification, a determination of suitability or fitness, or a legal, regulatory, disciplinary or appointment decision.

The client retains sole responsibility for all decisions taken following receipt. Any appointing organisation retains responsibility for its own due diligence and appointment decisions.

6A. Pre-Engagement Due Diligence

Pre-Engagement Due Diligence (PEDD) is an organisation-commissioned assessment undertaken in relation to a genuine prospective engagement to which the commissioning organisation is a party. It examines publicly or legitimately accessible information available at the time of assessment and agreed client-supplied material within an accepted scope. The report records what the available evidence supports, what is contradicted or raises material concern, and what remains unresolved.

Every PEDD commission must relate to a genuine prospective engagement. PEDD must not be used for unrelated political intelligence, opposition research, retaliation, harassment or profiling. A counterparty's occupation, affiliations, activities, methods or representations may be assessed where materially relevant to the genuine prospective engagement.

A PEDD report is a point-in-time, scope-limited assessment reflecting the evidence available at the date of issue. It should not be relied upon in relation to an engagement decision taken more than 90 days after issue without a further assessment. PEDD does not guarantee that all relevant information has been identified, and a materially different purpose, transaction or engagement may require a new or revised scope.

PEDD is intended to provide information to assist the client in making its own engagement decision. It does not determine that a counterparty's identity is established beyond the evidence reported, does not determine whether a counterparty is safe, trustworthy, suitable or appropriate to deal with, and does not recommend whether the client should proceed. The client retains sole responsibility for deciding whether and how to proceed and for applying its own commercial, operational and professional judgement.

PEDD does not constitute or replace legal advice, regulatory or statutory due diligence, KYC or AML compliance, sanctions screening or clearance, credit assessment, statutory vetting, regulated investigation, or any other legal, regulatory or professional check that may apply to the proposed engagement.

The commissioning organisation is the client entitled to rely on the report. Disclosure of a report to another person does not create any right of reliance by that person unless Integri has expressly agreed otherwise in writing.

Where PEDD involves personal data about an identifiable individual obtained other than from that individual, Integri will provide its Article 14 privacy information where required by law, subject to any applicable documented exemption. The client is informed of the applicable transparency position before the commission is accepted. Any required notification is a condition of report release, not a consultation or consent process, and Integri is not required to await acknowledgement, comment or consent before issuing the report once the applicable transparency requirement has been satisfied.

7. Data Protection

Integri processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Integri Limited is registered with the Information Commissioner's Office as a data controller, registration number ZC029967. Certain services may involve processing of Special Category Data, including political-opinion data, and information relating to criminal offences. Further detail is set out in the Privacy Notice and Data Processing Addendum.

Readiness Review data is retained in accordance with the retention schedule set out in the Privacy Notice.

8. Liability

To the fullest extent permitted by law, Integri excludes liability for reputational loss, political loss, loss of office, loss of income, consequential loss, and indirect loss. Integri's aggregate liability shall not exceed the fees paid during the preceding 12 months or £5,000, whichever is greater. Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability which cannot lawfully be excluded. Nothing in these Terms limits the statutory rights of a client acting as a consumer.

9. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes arising under these Terms.

10. Contact

For queries about these Terms, contact office@integri.uk or write to Integri Limited, 124 City Road, London, EC1V 2NX.